Privacy Policy

Privacy Policy

Last Updated: June 2026

At Kelpcare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information when you visit or make a purchase from Kelpcare.pk.

This Privacy Policy applies to all visitors, customers, and users of our website.

1. Who We Are

Kelpcare is a Pakistan-based skincare brand offering dermatologically tested skincare products designed for different skin types and skin concerns.

Website: Kelpcare.pk
Email: info@kelpcare.pk
WhatsApp: +923006247498

2. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain information.

Personal Information You Provide

We may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order details
  • Customer support messages
  • WhatsApp communication records
  • Product reviews and feedback

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages viewed
  • Referral source
  • Time spent on pages
  • Cookies and similar tracking technologies

This information helps us improve our website, understand customer behavior, and provide a better shopping experience.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

Order Processing

To:

  • Process and fulfill orders
  • Verify payments
  • Arrange shipping and delivery
  • Send order confirmations
  • Provide tracking information

Customer Support

To:

  • Respond to inquiries
  • Resolve complaints
  • Process returns and refunds
  • Provide product recommendations when requested

Website Improvement

To:

  • Improve website performance
  • Analyze customer behavior
  • Enhance user experience
  • Detect technical issues

Marketing and Communication

With your consent where required, we may use your information to:

  • Send promotional emails
  • Share new product launches
  • Provide skincare tips and educational content
  • Offer discounts and special promotions

You may unsubscribe from marketing communications at any time.

4. Payment Information

Kelpcare does not store complete payment card information on its servers.

Payments may be processed through secure third-party payment providers. These providers process payment information according to their own privacy and security policies.

5. Shopify and Third-Party Services

Kelpcare operates on the Shopify platform. Shopify may collect, process, and store information necessary to provide ecommerce services, process transactions, and maintain website functionality. Shopify provides tools and features that help merchants manage customer privacy, cookies, and data protection obligations. (Shopify Help Center)

We may also use trusted third-party services for:

  • Payment processing
  • Shipping and logistics
  • Analytics
  • Email marketing
  • Customer support
  • Fraud prevention
  • Website performance monitoring

These service providers only receive information necessary to perform their services.

6. Cookies and Tracking Technologies

Kelpcare uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember customer preferences
  • Maintain shopping cart functionality
  • Improve website performance
  • Analyze website traffic
  • Measure marketing effectiveness

Some cookies are essential for website operation, while others help us improve our services and customer experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Shopify also provides customer privacy and consent management tools, including cookie consent functionality where applicable.

7. How We Share Information

We do not sell customer personal information.

We may share information with:

Service Providers

Including:

  • Shopify
  • Payment processors
  • Courier partners
  • Analytics providers
  • Marketing platforms
  • Customer support tools

Legal Requirements

We may disclose information if required by:

  • Applicable law
  • Government authorities
  • Court orders
  • Regulatory requests
  • Fraud investigations

Business Protection

We may share information when necessary to:

  • Prevent fraud
  • Protect customer safety
  • Enforce our policies
  • Protect Kelpcare's legal rights

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

While we work hard to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw marketing consent
  • Object to certain processing activities
  • Request information about how your data is used

To make a privacy-related request, contact us using the information provided below.

11. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send:

  • Product announcements
  • Educational skincare content
  • Special offers
  • Brand updates

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  • Sending a request through WhatsApp

12. Product Reviews and User Content

If you submit reviews, testimonials, photos, or other content to Kelpcare:

  • You grant us permission to display that content on our website, social media platforms, and marketing materials.
  • We may edit content for formatting, clarity, or length while preserving its intended meaning.
  • We reserve the right to remove inappropriate, misleading, offensive, or unlawful content.

13. Children's Privacy

Kelpcare products and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

14. International Data Processing

Some of our technology providers, including Shopify and related service providers, may process information outside Pakistan in order to provide ecommerce, hosting, analytics, security, and support services. Shopify explains that merchant stores may use Shopify services to process customer information necessary to operate the store.

15. Third-Party Links

Our website may contain links to third-party websites, including:

  • Social media platforms
  • Courier services
  • Payment providers
  • Educational resources

We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • New products or services
  • Legal requirements
  • Technology updates

The latest version will always be published on this page with the updated revision date.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle data, please contact us:

Kelpcare

📧 Email: info@kelpcare.pk

💬 WhatsApp: +923006247498

🌐 Website: Kelpcare.pk